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Josieb1 · 08-28-2014, 09:43 AM

I've just been impressed by Kobo Customer Service.

I'm in the UK and couldn't open a book I'd bought. Tapping in the cover page just produced a pop up telling me it linked to an external web page and I couldn't get past that.

I duly went onto the kobo website, filled in the contact form and selected phone.
I got a 0808 phone number (which is free for my phone company). I rang the number and got an English speaking young lady, she quickly identified me, recognised the problem, loaded the book onto a ereader she had and told me how to get past the pop up message. I needed to swipe slowly on the bottom right of the cover image, not tap.

I'm actually very impressed. I've made a note of the phone number for future reference.

We used to have a chat feature, which I'd used in the past. That's gone now so I wonder if the phone number is new?

08-28-2014, 09:43 AM	#1
Josieb1 Grand Sorcerer Posts: 5,090 Karma: 18051062 Join Date: Nov 2009 Location: UK Device: Kindle Scribe, Coloursoft, PW SE, Kindle 6, Kobo Libra 2, Clara BW	Kobo Customer Service I've just been impressed by Kobo Customer Service. I'm in the UK and couldn't open a book I'd bought. Tapping in the cover page just produced a pop up telling me it linked to an external web page and I couldn't get past that. I duly went onto the kobo website, filled in the contact form and selected phone. I got a 0808 phone number (which is free for my phone company). I rang the number and got an English speaking young lady, she quickly identified me, recognised the problem, loaded the book onto a ereader she had and told me how to get past the pop up message. I needed to swipe slowly on the bottom right of the cover image, not tap. I'm actually very impressed. I've made a note of the phone number for future reference. We used to have a chat feature, which I'd used in the past. That's gone now so I wonder if the phone number is new?