[hf.tan]

Hi Guys,

My Aura HD was a gift from a friend who brought it in the states for me. I'm currently residing in Singapore.


I've had the Aura HD since may this year, and it was working perfectly fine up until this week, when it started displaying fuzzy lines at the bottom of screen.

Initially, the lines only obscured the page numbers display, but seems to slowly working its way up the screen. The menu and other options are still functional , just that i have to press around to figure the right buttons...


I've already tried a basic and factory reset, but that did not resolve the issue.I've also scoured the forums threads here for similar problems, but i cant seem to find a solution as well. My best guess at the moment is that the screen is damaged? or leaking?

I've sent a email to Kobo' customer care already, but judging from their response time by the posters here who encountered hardware issues, i won't be holding my breath...



In addition, i have another logistics issue; As i am currently residing in Singapore, my understanding is that Kobo does not ship directly to my country, ( assuming i can manage to get a replacement )

Another alternative i was thinking of was to get a third party forwarder ; e.g Fedex or UPS to ship the replacement over if it's possible...

Secondly, because it was a gift, my friend did not bother to keep a receipt; therefore i am concerned that Kobo will not honour the warranty without it.I only still have the box with the serial number as proof of verification.

The e-reader has sentimental value to me, and i really cant bear to chunk it in the bin just like that...

Would like to ask around if any of the members had (1) issues with these fuzzy lines and (2) any experiences of dealing with Kobo logistics from overseas?

Thanks guys!!