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Since I've had to do a factory reset every single time I've plugged my Kobo Touch in, emailed them several times, they email me back a file, then I have to do the setup several times before it actually loads, then gets to the middle of my library and says it's full and I should delete unwanted books, I really don't need to get their ads for the latest products. A website that is so slow and so bad I feel like it's the 80's, problems every time -they should be paying ME
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