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Old 08-26-2014, 12:14 PM   #9
joelones
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joelones can read faster than his screen refreshesjoelones can read faster than his screen refreshesjoelones can read faster than his screen refreshesjoelones can read faster than his screen refreshesjoelones can read faster than his screen refreshesjoelones can read faster than his screen refreshesjoelones can read faster than his screen refreshesjoelones can read faster than his screen refreshesjoelones can read faster than his screen refreshesjoelones can read faster than his screen refreshesjoelones can read faster than his screen refreshes
 
Posts: 19
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Join Date: Apr 2009
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Quote:
Originally Posted by PeterT View Post
I know I've said it before, but I'll suggest it again.... reach out to Kobo's support via Twitter; describe the issue and the frustration you've encountered and ask them what they are going to do to set this right?

Suggest to them that it needs more than just a device replacement.
I hadn't thought about that. Never used twitter for that reason. How exactly should I got about doing this? Thanks.

But it's been nothing but hell for the last month. Dealing with kobo support and receiving a replacement dud. Initial idea to purchase the kobo was to have it for vacation, of course, that didn't pan out.

Most recent discussion with the CSR, I expressed my displeasure, all I got was a promo code for 100% for something or other. I asked to be bumped to the Aura, they wouldn't have it.

Now I look forward to a replacement for the replacement.
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