Quote:
Originally Posted by PeterT
I know I've said it before, but I'll suggest it again.... reach out to Kobo's support via Twitter; describe the issue and the frustration you've encountered and ask them what they are going to do to set this right?
Suggest to them that it needs more than just a device replacement.
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I hadn't thought about that. Never used twitter for that reason. How exactly should I got about doing this? Thanks.
But it's been nothing but hell for the last month. Dealing with kobo support and receiving a replacement dud. Initial idea to purchase the kobo was to have it for vacation, of course, that didn't pan out.
Most recent discussion with the CSR, I expressed my displeasure, all I got was a promo code for 100% for something or other. I asked to be bumped to the Aura, they wouldn't have it.
Now I look forward to a replacement for the replacement.