Thread: Bezos learned customer service from Miss. bookseller
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Old 08-26-2014, 08:10 AM   #15
DuckieTigger
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Quote:
Originally Posted by JSWolf View Post
I don't think you'd be happy if you saw the video of the McDonalds burger dipped in the stomach acid and how it didn't digest well at all.

<YOUTUBE>
On the bright side: if you accidentally forget your McDonalds for a long time in the fridge, you can still nuke it in the microwave and it is as good as new.
What they did right was to limit their menu to a few select items and concentrate on keeping the quality of the food the same - strictly enforced - no matter which McDonalds you go to. If you go you know exactly what you are getting. You may laugh at the term quality, but it is one of the main reasons the customers are happy and why they will come back. On vacation in a different town? No problem, McDonadls is McDonadls. You get what you pay for, and with fast food you pay for convenience.
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