Quote:
Originally Posted by SteveEisenberg
I'm sure you can find some examples.
One counter-example is AT&T, first established, under the current name, in 1885. They are regarded by some as right at the bottom for customer service today. Yes, I remember the break-up, but the pieces did well enough for that to be no punishment at all. And going back further, for the longest time they forced you to lease their brand of phone, and wouldn't give you a straight answer on whether a party line would really have another party. |
Comcast is a
great example nowadays. They've been having near-continuous PR disasters this month with customers releasing recorded support calls that were more like an Abbot & Costello routine than anything resembling "customer service". And yet, they're huge and make insane amounts of money, because most of their customers have no other options for broadband. I'd really take the old "Ma Bell" over Comcast, at least AT&T back then cared about the quality of the network.