Thread: Adobe authorisation error for one book only
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Old 08-24-2014, 11:05 AM   #4
Anak
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Posts: 603
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Join Date: Mar 2012
Location: DE
Device: Kobo Glo
Quote:
Originally Posted by Josieb1 View Post
One of the books is giving me this message when I try to open it with Adobe Digitial Editions

"E_LIC_ALREADY_FULFILLED_BY_ANOTHER_USER"
According to Adobe this means Kobo needs to reset the activation.
This is correct. I had the same issue a few years back with a book bought at a Dutch book store. I contacted Customer Care and within two hours I received an email that it was fixed.
They removed the book from my account and replaced it with a "fresh" copy of the book.
I could download the acsm file which ADE 'converted' to a valid epub.
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