[Kaetrin]

Hi, I bought a book this week from Kobo. I usually buy from the site and transfer the file to my reader via Calibre rather than direct to the device. After I bought the book there was no download option in my Kobo library so I logged a help call.

They then told me that they'd put the book back in my library and to re-sync my reader. There was still no download option at the website but when I re-synced my reader the book was there. When I plugged the reader into the PC however it was not showing on the hard drive of the reader. Even after I disabled the wi-fi again, the book was still there (as far as I could tell by looking at the first few pages) but it wasn't showing up as a file I could move to my hard drive and import into Calibre.

I could see the file in Calibre as being on my device however and I could open it via Calibre in Adobe DE but I couldn't save it.

I went back to the Kobo help people and told them my issue and that I wanted to be able to d/l the book to my PC for backup purposes. They've got back to me to say the book is in ePub3 and cannot be downloaded to a PC; that it can only be read on my ereader.

Effectively, this means that I can't use Calibre or back up my purchase etc.

I've asked Kobo to delete the book from my library and give me a refund. I'll buy it from Amazon (if I buy it again at all) because I'm not happy about not being able to have a book I bought available to me on the device of my choice.

Anyone else had an issue with ePub3? Or are Kobo just messing with me? Does anyone know how to tell whether a book is ePub3 before you buy?