Quote:
Originally Posted by purple_kathryn
I am absolutely stumped about what I am supposed to do about this
When I first connected it it came up on my pc driver not successfully installed, therefore I cannot access my kobo from my PC
I tried a factory reset
tried going through device manager and uninstalling, disconnecting reconnecting
tried different cables and I have 2 usb ports, tried both of those.
I connect my phone to my PC to charge it and it's still working fine.
I've connected it to my laptop and it will connect there so I'm going to try downloading calibre then transferring all my books across but if I hadn't of had my laptop the reader would've been pretty useless to me  |
The easiest thing to do on a Windows machine is to open device manager, click on view and select show hidden devices. At that point, there are two possibilities.
1. If you don't see an Other Devices header, connect your Kobo and wait a bit. At that point, should see a "Other Devices" header. Expand that section, and you delete any entries.
2. If you did see an Other Devices header, expand it, connect your Kobo, wait a bit and see if a new item(s> shows up under that header. If it does, delete it/them.
Alternate to deleting the entry is to right click on it and then select update driver but I've had better luck with the delete and reinstall procedure.
You should now be able to disconnect your Kobo, reconnect it and have the drivers install properly.
Good luck!
David