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Originally Posted by bobstro
So long as the staff can handle the basics and help mediate with tech support, they'll probably handle most problems that walk in the door.
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That's the point I guess I was trying to make though. On four separate occasions I can think of the in-store help B&N is promoting amounted to being told to call tech support when they got home. For a non-tech type person, say my mother, if they'd call tech support on her behalf to get things worked out that'd be of value but tell her to call when she gets home after she drove to the store and I don't think she'll be too happy. Like I said maybe they're training them better now, but I wasn't impressed at all on those occasions. I ended up helping one of the people myself while I waited for my niece to shop & it wasn't a difficult issue (they had accidentally set Google Play Books as the default reading app).
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I do cringe when I overhear some of the tech advice the staff gives out at Best Buy and Frys.
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I know exactly what you mean.
