Thread: Amazon: Service level declining?
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Old 08-20-2014, 07:05 AM   #60
shalym
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Quote:
Originally Posted by Blossom View Post
For me yes Amazon service has changed drastically. Prime means 4 day shipping now instead of 2 day. It's been this way for months. I would get a package I order in two days. It now takes two days from the time I order for it to be shipped and two days to get it by UPS, FedEx or USPS.

Now if I order on say a Saturday it still wont ship until Tuesday and it shows up Wednesday. It use to shipped either late Sunday or Early Monday.

So it's like this if I order something Monday I will get it Thursday. What's more crazy alot of the stuff comes from the warehouse right here in Raleigh.

I use to be able to order anything. It was ship later that night and I got it two days later. Now I have to wait 4 days total so imagine without Prime what time it would get here.

I use Amazon gift cards earned through Swagbucks to buy essentials like Cat Litter, Nexium, and few other medicines I couldn't get any other way with my husband out of work but the two day processing is new and it misleading to call it two day shipping.
In that case, I would be complaining every single time. 2 days is 2 days. Is Amazon telling you something different? I know that the (very) few times I've ever had a problem with Prime shipping I got a profuse apology and a credit applied to my account that was almost equal to the cost of what I was ordering.

Edit to add: Of course, when I say "2 days is 2 days" I'm talking about items that are listed as "In Stock". If the product description says that the item is not in stock at the time (and I've never seen an item that didn't say whether or not it was in stock) then I don't expect to receive it within 2 days.

Shari
Last edited by shalym; 08-20-2014 at 07:23 AM.
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