Quote:
Originally Posted by Difflugia
Lightningsource.com serves their PDF downloads. I bought a book that did exactly the same thing and I talked to customer service about it. Apparently, the publisher stopped offering the book through Lightningsource and this somehow didn't filter back through to Kobo. They offered to either refund my money back or have me wait while they see if the publisher puts the book back on Lightningsource. The book was cheap enough and one that I wanted, so I opted to wait. It's been a few months now, though, and the book still hasn't become available (though Kobo still appears to be selling it), so the next time I have a customer service issue, I'll probably just tack on a request for a refund. |
When I sent my email to them I did mention that I would like either the book or a refund of my money. So I did give them an either/or option as I didn't want to seem unreasonable.