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Old 08-13-2014, 04:31 PM   #1
crich70
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Posts: 11,310
Karma: 43993832
Join Date: Feb 2010
Location: Monroe Wisconsin
Device: K3, Kindle Paperwhite, Calibre, and Mobipocket for Pc (netbook)
a Problem with a Kobo book purchase

I'm having a problem with a Kobo book. I bought one this afternoon, I got the receipt via email and the amount is showing as a pending deduction from my bank account, but although it shows up in my purchase history it doesn't show in my library and when I try to download it I get a webpage with the address header of :
http://ebook.lightningsource.com/Messages/RetailerNotAuthorized.htm below which there is a message that reads:
The requested eBook title cannot be downloaded at this time due to difficulty in communicating with the retail site. Please try again later. There was no message on the page the book was offered on that there was any geo restriction i.e. no message that 'this book is not available in your country' or anything. Has this happened to anyone else here? I have sent Kobo an email inquiry about the problem. Just wondering if anyone else has had this happen.
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