Thread: Kobo Ereader Wifi (black and White) stuck on update screen
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Old 08-13-2014, 08:40 AM   #2
PeterT
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Posts: 13,540
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Join Date: Nov 2007
Location: Toronto
Device: Libra H2O, Libra Colour
Help desk can be a tad slow to respond; give them a day or so. You can also reach out via Twitter (which often seems to get quicker action). https://twitter.com/KoboHelp

Unfortunately if you DO get a new F/W to install, if the device is truly frozen you will need to open the device up to install the new code
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