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DentalCommander · 08-12-2014, 02:39 PM

Just wanted to share, that despite all these lucky folks having their screens replaced when the e-ink part broke within a year: Kobo does not replace e-ink screens anymore.

In LESS THAN 1 MONTH, mine broke with no trauma (it was in my pocket, did not fall, etc.). The outside screen is fine. I sent pictures, they said they would not replace it nor help me fix it.

With so many books I want not available through Kobo, it breaking within a month, and no option to replace or even fix, I'm done.

By the way, I happened to be in Canada when this happened, so was able to bring it to a Chapters, and they were very clear that Kobo does not fix screens anymore... While I know of the evils of Amazon in regards to publishers and independent authors, their service to replace the screen up to 3 times in the first year is rather compelling.

08-12-2014, 02:39 PM	#15
DentalCommander Junior Member Posts: 2 Karma: 10 Join Date: Aug 2014 Device: Kobo Aura	Kobo service - Not no more Just wanted to share, that despite all these lucky folks having their screens replaced when the e-ink part broke within a year: Kobo does not replace e-ink screens anymore. In LESS THAN 1 MONTH, mine broke with no trauma (it was in my pocket, did not fall, etc.). The outside screen is fine. I sent pictures, they said they would not replace it nor help me fix it. With so many books I want not available through Kobo, it breaking within a month, and no option to replace or even fix, I'm done. By the way, I happened to be in Canada when this happened, so was able to bring it to a Chapters, and they were very clear that Kobo does not fix screens anymore... While I know of the evils of Amazon in regards to publishers and independent authors, their service to replace the screen up to 3 times in the first year is rather compelling.