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Thanks Harry
but still it s not clear to me
I bought it from Onyx Boox Europe so i do not know if this is Artatech or a different seller
also it is not clear to me who is the producer ( Onyx International?) and who is the seller
I was called today from European consumer center and they will try to proceed with the request because accordling to European law i am in right position
now i got a technical question but no confirmation for the repairing or the warranty. i tried to call them but no answer from customer service.
i really would like to solve this issue
best regards
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