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Originally Posted by Maggy
The software update was not downloaded with guest account.
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How do you know?
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But that does not allow typing in a mac address manually, it wants me to select a mac address from a list... that's empty... unless I would have an Ethernet or Wifi connection between my Iliad and my computer... which I do not have... so I guess I'll have to buy or borrow additional hardware for this one time event.
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I'm not sure why you think that you need your iLiad and computer connected at the same time in order to have the MAC address appear in the list. It doesn't work that way.
Step 1:
Unhook your PC from the modem, and hook up your iLiad. Press the upper right button on the iLiad and have it connect to IDS, making sure that your MyiRex username/password are configured correctly on the iLiad. This will register your iLiad's address with your MyiRex account.
Step 2:
Now unhook your iLiad from the modem and hook up your PC. Go to the web page for requesting developer access and your iLiad's MAC address should be in the list. If it's not, then IDS did not correctly register your iLiads MAC address with your MyiRex account in the previous step (and any software you previously downloaded was done as a guest account).
Step 3:
If your MAC was in the list in Step 2 and you requested the package, then unhook your PC and hook up your iLiad. Connect to IDS again and it should download/install the developer package (unlocking the iLiad).
If you're sure your username/password are right and connecting to IDS does not register your MAC address, then you'll need to contact iRex and have them register the MAC address for you. Buying extra cables/hardware in order to connect both the iLiad and PC at the same time will do nothing to fix your problem.