There is some very fine hairsplitting going on in the authors letter.
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Our books launched Amazon on the road to selling everything and becoming one of the world's largest corporations. We have made Amazon many millions of dollars and over the years have contributed so much, free of charge, to the company by way of cooperation, joint promotions, reviews and blogs. This is no way to treat a business partner. Nor is it the right way to treat your friends.
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http://www.publishersweekly.com/pw/b...to-amazon.html