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I am waiting for the deliver of the HD Aura, but I also did a factory reset on my paperwhite. The reset took care of the freezing and slowness. All of my collection groups were able to download from cloud, however all my non-kindle books did not show. To solve this issue, I have begun the process of emailing my books to the kindle and putting them in the correct collection. So in the future if I have to factory reset, all the collections and books in the collections can be downloaded from the cloud.
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