Hello everyone. I had purchased the first Harry Potter book (Harry Potter and the Sorcerer's Stone) off of Pottermore about a year ago. Just recently I unattached my Kindle account an linked the eBook to my Kobo account. The eBook shows up just fine in my Kobo account but the problem is with the formatting of the kepub on my Aura 6". Every picture in the eBook are hard justified to the left. No matter what justification setting I use the pictures remain set to the left.
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I am wondering if anyone else has this problem with this particular eBook when linking the eBook from Pottermore to their Kobo account? I have tried emailing Pottermore about this issue but only recieved a canned response.
Quote:
Thanks for contacting Pottermore Shop regarding your KOBO download.
We would like you to follow the procedures below, remove the existing Kobo link on your account and the copy you have downloaded on your Kobo device as well.
Go to 'my shop account'
Click 'linked accounts' then 'remove' the existing Kobo link.
After deleting the link, please make sure that you have deactivated your antivirus, enabled cookies and changed your computer's privacy settings. It will help to clear your cache and history.
At this point, go back to my books and start the push to Kobo again and re-link your account.
You could also try downloading from different browser as some browsers may have limited access to certain contents.
Best wishes,
Julien
The Pottermore Shop team
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Of course this response was zero help. Now I only have one download left to this particular title (Pottermore limits the amount of times you can download a single title to five) and would love to be able to find a solution or at least some input about this issue.
I have loaded this title on the PC app and the same problem occurs with the pictures being forced to the left no matter the justification setting.
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Oddly enough though the Android app does display the pictures correctly centered.
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