Quote:
Originally Posted by eschwartz
Please try to understand.
NOBODY IS DISAGREEING WITH YOU!!! (!!!!!)
Even Amazon agrees with you too, which is why they compensate you for their failure.
But if you (rhet.) know you live in an anomaly, why do you sign up? Do you enjoy the experience of not getting stuff and then having to complain about it to ACS? Does it make your day to have them apologize to you?
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@eschwartz:
Here's the problem: you don't have any way to know what shipping method that they are deploying until after the item has shipped. You don't get a notice saying "oh, boy, goodie, you bought the solar ice pick shovel, and we're going to ship it in 30 minutes via Lasership, click here to cancel"; you get a notice saying "oh, boy, it's SHIPPED via XXX, and you'll have it on date YYY."
So, for folks like me, who have been Prime customers since the very first day it was offered, and had years of GREAT service, to suddenly, in the last year, having crap service, and repeated misses...it's hard to reconcile. When I am buying SMALL items, it still works well. Large? I now have to shop elsewhere, even though Amazon now claims (after I sent them a lengthy letter saying "breaking up is hard to do, but...") that my account is set to "UPS only," because the problem is, I can't do anything about the problem until after it's a problem, if that makes sense. I don't find out that something has gone amiss until they claim it's "delivered" and I find the dreaded green notice in my post box. And even though I do watch some Prime video (not a ton, comparatively speaking, as I've seen most of the best stuff they have), it's hard for me to not buy a Prime item if it's offered at a competitive price, because after all, I'm bloody paying for it.
I know that all sounds muddled. It is muddled. And, Catlady, this is one of the rare times I disagree with you: it absolutely is Amazon's fault. It's obvious from this thread that I'm not the only person having issues ever since Amazon started contracting outside of using UPS as their primary for rapid delivery. They are the contract provider; they contract to Fedex, and Fedex contracts a substandard service (USPS) to NOT deliver my items. If Amazon can't make Fedex obey, then Amazon needs to NOT contract with them. Only Amazon has power in this--nobody else at the other end, e.g. the customers--does. Yelling at the USPS does me absolutely NO good, because that's their policy about community mailboxes--it fits, or you schlep. and has been, since the advent of community mailboxes in the 80's.
Amazon can hardly be ignorant of that fact. I find it impossible to accept that NOBODY but me has ever told Amazon this. This is like an insurance company and actuarial tables and lawsuit settlements--it's probably cheaper for Amazon to reship missed items, issue a small gift certificate, etc., than to use UPS or another reliable delivery method over the larger delivery population. So, until it's so widespread that it costs them more to solve the constant issues, they're not going to change it. From a purely money standpoint, that makes sense. From a customer-centric standpoint, it doesn't. I'm not completely sure how it could be solved--but a form on the customer's profile with a question: do you have a community mailbox?--would be a start.
Just saying. I don't see how it's the PO's fault, honestly, when they have it in black and white: their carriers
aren't supposed to carry the package to your door, as part of their cost-cutting for the last 30 years. They're not being lazy--they're doing what they are ordered to do. I'm NO fan of the USPS, but I dealt with this aspect when we were building a luxury home subdivision in '86, and we couldn't get individual mailboxes, so I do know the PO policies about this type of mailbox.
So, all those things being true: whose fault is it? I'm paying Amazon for the service. They're paying Fedex, who's paying the USPS. I'd say it's Fedex's fault, realistically, but how to get to THEM to get it solved? They'll shrug and say, that's their contract with Amazon, and they're allowed to optimize it for profit, I'm sure. Therefore, the only player here that can be remotely accountable is Amazon. OR, those of us who are Prime customers can stop using Prime shipping (and, BTW; it's not just Prime. You can't find out easily what shipping service MOST Amazon sellers are using, before you buy, without emailing them first. That's not exactly ease-of-use optimized,
either.)
Therefore, yeah...I'm a little irked about it. The Prime videos don't "pay" for the Prime membership. They aren't enough value for me, given I have various other streaming providers with mostly the same content. And it vexes me that I have to NOT use Prime shipping, because now it's on me to be wary of the fact that Amazon WON'T do what I've already paid them, in advance, to do: deliver an item TO MY DOOR.
FWIW.
Hitch