Quote:
Originally Posted by Nick_1964
That is true, but is this also in this case.... is 3.5.0. officially retracted or not... Mailed Kobo, but I don't think they will answer before end of 2014 ( I have a long record of them not answering mail or just point out to a FAQ that has nothing to do with the problem..)
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Second that. I also had numerous mail correspondence with Kobo.
• answer with a standard reply; that has
- nothing to do with the question, or
- asks you to do what you already did and which was clearly described in the mail Kobo response to.
• Kobo chooses only to answer one of the questions/problems asked; or even answers questions partly.
- ony answers (part of) a question/problem that Kobo suits best (read: it is someone elses fault not Kobos), or
- simply denies that there is a problem. "We are not aware of this". "We think this does not..." These problems are stated all over the internet. Including that Kobo is aware of these issues.
Issues with kepub are always blamed on the publisher while the publisher has nothing to do with kepubs. Kepubs are Kobos proprietary format and the only one to blame if the regular epub (for which is the publisher responsable) contains no errors or has no display issues. Kobo never updates existing kepubs (this is the case for Dutch and German ebooks). Once a kepub is faulty it will stay faulty forever.
Contacting Customer Care about it is pointless. Start reading this post from the top.
Also note that consumers are not equal
North American customers getting better customer care than European customers. Smaller language territories are treated differently than larger language territories.
If you read MR frequently
*North American disputes are solved more prompty, and/or receive higher "exra"/"bonus" compensation: higher coupons.