Quote:
Originally Posted by zed01
Just provide you guys the ending of the story:
I sent back my e-book, and I got the official verdict that it has been broken.
So I've perked out the 120 EUR + shipping 15.4 EUR
A new e-book was sent back only in 2 days.
Not the old one with new screen - as I expected as repair - but a brand new one. Also the firmware is brand new: v.1.2 build 802.
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I wrote, that I'm providing the end of the story.
Unfortunately I've failed. It is not the end of the story. After 5 days I broke my brand new replaced cybook. (only finished 1 book on it)
I was considering whether I do want to to replace it again (and pay for it), but finally I've decided yes, one more run.
I wrote an e-mail to bookeen to the same address (support@bookeen.com) which I used in my previous action. No answer. It is my 3rd e-mail in a week period and no reaction. Quite strange as previously I received the answer in a couple of hours!
So trying to reach them on other e-mail addresses. Does anybody have a phone number by the chance?