MobileRead Forums - View Single Post - Piracy is necessary and doesn't hurt revenues

Josieb1 · 07-27-2014, 04:06 AM

Talking of credits applied randomly here's how they run Audible.

I participated in the offer buy three audio books and get a £10 coupon. Coupon duly arrived and I selected a book costing £9.35. I put book in my basket selected checkout and the price jumped to £10.60.

I contacted Audible who apologised and added another £10 coupon so I wasn't out of pocket. I purchased the book and another one, the two books costing less than £20.

I then returned one of the two books as couldn't stand the narrator (sometimes it takes longer than the sample to realise this). I got a coupon returned to my account.

I go to use the coupon and my credit card gets charged. I enquire why. The answer, it's a mistake but we'll refund you and debit the coupon, but please have another £10 coupon as compensation, ohh and here's a free credit too.

So my £10 coupon ended up costing Audible £40.

I dare not query it again, who knows what they'll give me.

07-27-2014, 04:06 AM	#299
Josieb1 Grand Sorcerer Posts: 5,094 Karma: 18051062 Join Date: Nov 2009 Location: UK Device: Kindle Scribe, Coloursoft, PW SE, Kindle 6, Kobo Libra 2, Clara BW	Talking of credits applied randomly here's how they run Audible. I participated in the offer buy three audio books and get a £10 coupon. Coupon duly arrived and I selected a book costing £9.35. I put book in my basket selected checkout and the price jumped to £10.60. I contacted Audible who apologised and added another £10 coupon so I wasn't out of pocket. I purchased the book and another one, the two books costing less than £20. I then returned one of the two books as couldn't stand the narrator (sometimes it takes longer than the sample to realise this). I got a coupon returned to my account. I go to use the coupon and my credit card gets charged. I enquire why. The answer, it's a mistake but we'll refund you and debit the coupon, but please have another £10 coupon as compensation, ohh and here's a free credit too. So my £10 coupon ended up costing Audible £40. I dare not query it again, who knows what they'll give me.