Quote:
Originally Posted by Josieb1
Even if Harry contacted Amazon about the credit they would be very unlikely to take it back. CS can't grasp the fact that if they credit people incorrectly they might want the credit reversed. I had a discount applied twice by Talk Talk, but do you think I can get them to accept they've done it, not on your life.
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Amazon appear to give account credits completely on a whim when you contact CS. I've had innumerable such credits over the years. Perhaps it's because I'm a regular customer (I probably make at least 30 Amazon orders in a typical month) or perhaps they do it for everyone. I don't know, but I don't think it can be described as a "mistake" - it's just something they do.