Quote:
Originally Posted by Jessica Lares
I once got Amazon to refund me for a MP3 album I bought 6 months ago. My reasoning? "There's a track missing and I've only just realized since I'm redoing my iTunes library!"
It's cumbersome to go in the chat and talk to them, but they'll do it.
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Last time I had to chat with Amazon was a 2 pack toner for my printer, and only one cartridge got sent. Since it was not through Amazon warehouse, but only fulfilled by Amazon they could not offer me to send the missing item. They did offer to refund me half the money as one option and the other to just send the whole thing back and refund all money. I chose to keep the one toner, and get half my money refunded. They did not even ask for any proof that there was only one cartridge in the package. The last time I accidentally bought a book, I did not even need to chat. Was returned in minutes before the money even got out of my account.
So easy refunds and making customer happy is still going strong for Amazon. Never had a complaint about it.