Here is the help page for Sony readers:
http://www.kobo.com/help/en-US/artic...r-sony-ereader
I followed these instructions to the letter. Posters here have other solutions that are most likely better, but right off the bat the kobo help is not helping.
Quote:
Originally Posted by haydnfan
I'm not a big fan of Kobo's customer support, but you are absolutely mistaken in thinking that you can't call them. I live in the US, I have called them before and talked to someone with no wait time.
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We have as well which is why I was so surprised that they have recently dropped that option. After the switch from the Sony store half of my wife's books wouldn't open on her reader (still won't) and we were able to call at quite a late hour and get almost immediate help (no resolution, but at least some help).
Now if you go to
http://www.kobo.com/help you have one option for contacting them, which is to contact customer care. From there you select your region (for us it is the United States). From there you indicate whether you have a new issue or an existing one. Hitting new brings you to their email support.
Frustrated, I searched the web for a phone number. I found one, but that is just a recording telling you that they have changed their customer support - presumably to this new email only method.
So, yeah. Previously I was impressed with my ability call them. Now they have taken a 180.
I'm about to leave the internet for the next three weeks so no more posts from me for a while. Just want to reiterate my thanks to everyone for chiming in and helping me out this. This seems like a great community!