Quote:
Originally Posted by Rev. Bob
Reminds me of what happened with a few Tom Holt books. Orbit screwed up the metadata on about five of his books big time when they mass-epublished his backlist, resulting in all kinds of happy fireworks. As I recall, two of 'em had the same metadata as each other and four more shared a different set of metadata...at any rate, there were five Bad Books across the backlist. The main problem was that this affected the catalog, so four of the books were missing from retailers because of the duplicated information and the fifth showed up as something else.
I got refunds at two different retailers before the problem was resolved at Orbit's level, and it'd probably still be screwed up if I hadn't opened the ebooks to look at the raw OPF files (thankfully in the clear, despite the DRM) to find out what was wrong and pass that up the chain.
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There-in lies the problem. It can take WEEKS to get the info across to someone who has a clue. Same thing happened to me with overdrive and my books. WEEKS before someone said, "Hey can you send a screen shot because we don't know how you're seeing what you're seeing."
In the case of Accent publishing, they may have been told but have no idea what is going on, haven't looked or it's the author and she doesn't know how to fix it (many authors hire someone to do the uploading).
No way to know, but it's a royal pill.