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mwatson · 07-17-2014, 12:55 AM

I would not buy a Kobo Arc. I paid almost $300 for my Arc 14 months ago - I have used it lightly on vacation and not for a few months. Went to charge it up the other day and it would not charge - the USB port is not taking a charge. If I held it in really hard and wiggled the cord it would charge as I was holding it but would stop when I let go. After 2x charging it this way something inside broke off and now I can't even get the cord in. Kobo customer care is not willing to repair or replace. I went on-line and found that many others have had the same problem. Customer service was strange - phoned me twice after 9:00 pm and came up as UNKNOWN name and number. I will not by another of their products.

07-17-2014, 12:55 AM	#1
mwatson Junior Member Posts: 1 Karma: 10 Join Date: Jul 2014 Device: Kobo Arc	Kobo Arcs have a defect I would not buy a Kobo Arc. I paid almost $300 for my Arc 14 months ago - I have used it lightly on vacation and not for a few months. Went to charge it up the other day and it would not charge - the USB port is not taking a charge. If I held it in really hard and wiggled the cord it would charge as I was holding it but would stop when I let go. After 2x charging it this way something inside broke off and now I can't even get the cord in. Kobo customer care is not willing to repair or replace. I went on-line and found that many others have had the same problem. Customer service was strange - phoned me twice after 9:00 pm and came up as UNKNOWN name and number. I will not by another of their products.