MobileRead Forums - View Single Post - Kobo customer care- or not

RZetlin · 07-14-2014, 10:27 PM

I was able to get Kobo to contact me within 40 minutes from the promised 20 minutes on their website.

Once in contacted I was able to my refund sorted out.

But it should not have taken a failed contact just to reach customer support.

07-14-2014, 10:27 PM	#10
RZetlin Addict Posts: 383 Karma: 3461302 Join Date: Mar 2013 Location: Canada Device: Kobo Aura One, Kobo Glo, Kobo Aura HD (RIP)	I was able to get Kobo to contact me within 40 minutes from the promised 20 minutes on their website. Once in contacted I was able to my refund sorted out. But it should not have taken a failed contact just to reach customer support.