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I'm having an interesting experience. I ordered a Kobo Aura on Wednesday (I'm in the US...Pennsylvania). It came with the free 7-10 day shipping. I emailed Customer Service because my card had been charged but no shipment. They gave me a callback within an hour, and told me that it would probably ship today (Monday). I got a shipping notice this morning from Canada Post, which says it'll be delivered to me on Friday. All told, that's 5 day shipping after 3 days of processing. Based on the horror stories I've heard on this site, that seems pretty good.
I understand that the shipping is free and I get the whole "not everyone can be Amazon" argument, but we really do live in a Post-Amazon world, and with it comes certain expectations. I think a 5 day shipping window is good, but 3 days to process an order is ridiculous.
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