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I contacted customer support a couple of weeks ago, and while it said that customer service would contact me by phone within 5-minutes, it was closer to 2-hours. I also found that when Kobo promises "free X-day shipping", that means that Kobo will ship within X-days and not that the customer will actually receive their order within that time. When I ordered, the website said 5 to 7 day shipping, but customer support told me that it was really 7 to 10 day shipping. I finally received my shipment 11-days after ordering. The final act of this play is that I got the shipping notice through email on the same that that my order arrived.
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