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I'm a Prime member as well. My experience is that most of the time, I get very good service. Orders arrive on time, or sometimes even early. Every so often, usually when they use the alternate shipper to save money, I have an order that is shipped and doesn't get delivered until a few days later, but that's fairly rare. If I need something next day, I order it with the 1 day shipping rather than the free shipping.
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