[mgbino]

The majority of my problems with Amazon are shipping related. UPS is just absolutely terrible, and they seem to the be the shipping agency of choice when I do 2 day delivery (with Prime).

Once, I actually watched the UPS guy THROW my box from the sidewalk to the my front door. Thankfully, the DVD was unharmed, but I'd have been awfully angry if it was something like a Kindle (which I've had to return 2x before I got one that wasn't damaged in shipping).

Amazon has always resolved the issue very quickly and to my satisfaction. I probably have to make at least 20 returns a year because of UPS damaging my packages, but Amazon ALWAYS fixes it... they even sent my a free Kindle Fire as an apology.

... I should add that spend a ton of money at Amazon every year. On top of Prime, I use their cloud service and buy almost every physical item I own from them other than food and clothing... I even get baby stuff (diapers, wipes, that kind of thing), vitamins, supplements, dog food.

I wouldn't do that if I wasn't pleased with them as a company.