Quote:
Originally Posted by bookwurm70
I used their "new" help last week Saturday. Never got an email until after my problem was solved.
It took more than 20 minutes to get the phone call, but less than 2 hours. But I did get the call and they resolved my issue to my satisfaction. I was pleased.
I hope you get your call soon, if not, try again.
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Something is going wrong with Kobo starting the last several weeks.
In the past, it usually take 5 minutes for somebody to callback, but now it is over 20 minutes.
Anybody know what is going on with Kobo?