Quote:
Originally Posted by ppowell002
I used kobo's new help service today. You can fill out a form and join a virtual line to be called back in 20 min. They gave me a ticket number which I confirmed and submitted and then said I would receive email confirmation and a call. Two hours later...no email, no call.
Kobo new help, same as the old help.
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I used their "new" help last week Saturday. Never got an email until after my problem was solved.
It took more than 20 minutes to get the phone call, but less than 2 hours. But I did get the call and they resolved my issue to my satisfaction. I was pleased.
I hope you get your call soon, if not, try again.