MobileRead Forums - View Single Post - Kobo customer care- or not

ppowell002 · 07-10-2014, 09:02 PM

I used kobo's new help service today. You can fill out a form and join a virtual line to be called back in 20 min. They gave me a ticket number which I confirmed and submitted and then said I would receive email confirmation and a call. Two hours later...no email, no call.

Kobo new help, same as the old help.

07-10-2014, 09:02 PM	#1
ppowell002 Connoisseur Posts: 92 Karma: 1422 Join Date: Apr 2012 Location: Toronto Device: kobo glo hd	Kobo customer care- or not I used kobo's new help service today. You can fill out a form and join a virtual line to be called back in 20 min. They gave me a ticket number which I confirmed and submitted and then said I would receive email confirmation and a call. Two hours later...no email, no call. Kobo new help, same as the old help.