MobileRead Forums - View Single Post - Can not get any response from customer service??

RZetlin · 07-10-2014, 05:32 PM

Something is going at Kobo Customer Service in not in a good way.

Last month, I had no issues contacting a Kobo customer rep. Usually they can callback within 5 minutes.

Now, when I try and contact them, the Kobo site states it would take 20 minutes for any callback. I have waited over 30 minutes and they still haven't contact me yet!

07-10-2014, 05:32 PM	#3
RZetlin Addict Posts: 383 Karma: 3461302 Join Date: Mar 2013 Location: Canada Device: Kobo Aura One, Kobo Glo, Kobo Aura HD (RIP)	Something is going at Kobo Customer Service in not in a good way. Last month, I had no issues contacting a Kobo customer rep. Usually they can callback within 5 minutes. Now, when I try and contact them, the Kobo site states it would take 20 minutes for any callback. I have waited over 30 minutes and they still haven't contact me yet!