Quote:
Originally Posted by CWatkinsNash
I'm guessing that the number of refunds they have to process on a given book would be the factor for determining whether or not to remove it from sale until it's fixed.
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I am sure you are right if the sales and ratio are high enough, but do they actually . But do they lose much money processing a refund? Especially on a free book? I actually can't see them noticing unless it was a best seller. I assume, of course, that if a refund is issued the author/publisher doesn't get paid, and even if 90% of the book sales are returned, the remaining 10% will still allow close to break even.
Helen