Thread: Kobo Start Menu
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Old 07-07-2014, 04:11 AM   #349
tshering
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Posts: 3,489
Karma: 2914715
Join Date: Jun 2012
Device: kobo touch
Quote:
Originally Posted by Ken Maltby View Post
On my Windows 7 PC, I get the following whenever I connect with USB support enabled:

"USB Device Not Recognized" "One of the USB devices attached to this computer has malfunctioned, and Windows does not recognize it."

Then if you double click on the bold UNKNOWN DEVICE I see:

"Windows has stopped this device because it has reported problems. (Code 43)"

THIS is Windows not seeing the device. It is a Windows driver problem.

(As it happens I have a hatch on the back of my AuraHD and can remove the internal uSD card, so I can live without the USB connection. )

If you are not seeing some of this, if there is no response from the PC at all, then the USB support was not enabled. If you are still using XP, there are other possibilities.

Luck;
Ken
Now things start getting interesting. Ken, I thougth you own two Aura HD, one that is able to connect via USB, and one that is unable to do so, independent of which application you are running (cf. this thread). Since only one of your Aura HDs was concerned, I thought this might be indicative of a hardware failure (cf. this).
Since exachillus and fanoI report USB problems on Aura HD too, I wonder what is going on. Could you confirm that one of your two Aura HD can connect to the pc? Or can any Aura HD owner confirm that the USB connection is working when enabling it from the Kobo Start Menu, or that it is not working as the case might be?
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