I love them. They've been great about providing support for my Cybook... and my sister's Cybook... and the Cybook that I'm planning on getting my dad for Christmas
They've been friendly and warm and haven't made me feel like an idiot, which is a rare change!
Oooh I just looked on their site and they're offering New York Times Bestsellers for $9.79. They're the best!
http://www.booksonboard.com/index.php?F=NY_Times_979