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Old 07-05-2014, 04:54 PM   #24318
Hitch
Bookmaker & Cat Slave
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Posts: 11,503
Karma: 158448243
Join Date: Apr 2010
Location: Phoenix, AZ
Device: K2, iPad, KFire, PPW, Voyage, NookColor. 2 Droid, Oasis, Boox Note2
AAGGHHHHH!!!

Client, on Wednesday, July 2nd:

Quote:
Hi guys,
I am trying to upload my [insert name here] book to Smashwords but it seems to say there is a 10mb limit on downloading. I think mine is 17 ?
Any suggestions?
Its not a large book. I would think it would be easy.
[customer name here]
Me, in reply, same date:

Quote:
Hi, [client]:

You can't upload Fixed-Format books at Smashwords. You can only upload FF books at their respective retailers--Amazon for mobi, and iBooks for ePUB. (And Kobobooks and NookKids' have their own proprietarily-modified ePUBs, too). Smashwords can't accept FF books; they're not capable of processing/handling the more-advanced formatting.

You won't have a problem with that filesize at the correct upload locations.
Client, July 4th:

Quote:
Here is what Smashwords said,
Hi, [client name].

We don't accept audio files in the book, and we also cannot accept books over 10MB. You'll need to remove the audio and compress the images.

Best wishes,

P.S. Should you need to reply, please instead send your email via the Support Link as I will soon be out of the office on vacation without access to emails. Thank you!

[insert Smashwords' person's name here]
Service Team; Marketing Team
Me:



Is it me? I mean, what part of, "Smashwords can't accept FF books" was unclear? What, now we're supposed to remake this book, which, if it had been suitable for reflowable, I would have proposed in the first bloody place? Honestly, I swear, there are days when I just can't take it any longer.

n.b.: this is nothing compared to what KK is going through. I know that. I just gotta spew occasionally. @KK, I hope you are holding up. Ping if I can be of help.


Hitch
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