I call him and ship me an other kindle (touch) free! But... is not free because they said ...
"Please do contact us again with the shipping address and the last four digits of credit card we will replace the kindle device at free of cost. When we hear back,we will be glad to create a replacement for you."
The issue is about an update, that's on Amazon. And I do not have a available card for him, and I do not want to make one. uups!!