Quote:
Originally Posted by tshering
Since you were able to connect to the pc once, I guess the factory reset was somehow successful. You say several times that your screen is frozen, but it is not totally clear to me what you see on the screen of your Aura HD now. Do you still see the Kobo Start Menu? If yes, maybe your screen is broken.
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Yes,the only thing I can see on its screen is the Kobo Start Menu:
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but how the screen can be broken? it never be fall or impacted...