Thread: New 6.8 inch eReader from Onyx now available in the US
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Old 06-26-2014, 09:22 PM   #50
shalym
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Join Date: Feb 2012
Location: New England
Device: PW 1, 2, 3, Voyage, Oasis 2 & 3, Fires, Aura HD, iPad
Quote:
Originally Posted by Rizla View Post
I doubt they will be willing to pay return shipping and shipping the repaired or replacement unit between Europe and N.America. And then customs may want to take a cut each time. And then UPS like to add fantasy charges, too...

Really, it's a questionable proposition if you are not in Europe. I've just read of one new owner's device resetting a lot. Also someone in N.America has one of those big Sonys and its playing up. Getting support is going to be an expensive business, and neither device is cheap to begin with.
Well, if you buy it from Amazon, you can return it directly to them if it messes up within the first 30 days...after that, you would have to contact the manufacturer. Also, it looks like you get a 2 year warranty if you buy it from Amazon, compared to the 1 year warranty from the manufacturer's website.

Shari
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