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They managed to get in touch with me after my third request & reaching out to them on Twitter. They did give me a refund and also confirmed this nonsense about Blackberry. I don't get it but whatever....
If the user sees Blackberry as one of the devices then the book can be downloaded and not just synced via wifi. I don't know...call me stupid but when their pictures show a reader I would assume I can use it on my Sony reader too because, well, it's a reader!!
I ended up getting the book for my Kindle so Kobo lost. Oh well.
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