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Problems w/ POD:
- requires that the source files be available and print-ready, complying w/ a very narrow set of file requirements (margins are an especial bugaboo) --- not a big deal for a novel, but a deal breaker for glossy books, and a serious potential security issue
- unable to support special effects such as embossing, die cuts, foil, varnish, &c.
- binding is lowest-common-denominator adhesive
So, any customer that wants to get out of such need merely design their books (and files) so that they require printing features which Amazon's print-on-demand can't meet.
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