Ray,
I hear you. But, again, consider the worth of your time before you allow yourself to get worked up, take the high road and contact them, inform them that they are going to pay for shipping as the item sent was also defective. Be nice to a fault, ask for contact information and infirm them that the script of the chat that they just sent out will be going to their VP Sales and VP Marketing as well as the Chairman of the Board. Do a little digging and you'll find a physical corporate address or email addresses, occasionally a phone call suffices.
One upon a time, in the days of yore and just after the MS-DOS era, we had a brand spanking new Panasonic Laser printer get killed less than a month out of warranty. Pan's local(a mere hour away by car) service told me we had to eat it.(Laser printers in those days were apparently made of unobtanium and cost in the neighborhood of $2K!) I wrote the VP Sales and Marketing & CEO, told them my problems and casually mentioned a copy of my letters would be posted in the "Letters to the Editor" sections of Byte, Compute, etc. if I received no reply within 14 days. Long story short, they sent a technician in from two states over and repaired the printer on premises. Carrot and the Stick. But, be a nice fellow and offer the carrot first. You always have to be cognizant of the fact that the average customer service rep reads from a script and can only operate within narrow constraints. Be nice, but go to the top if you can't get results.
Last edited by TechniSol; 06-21-2014 at 07:34 PM.
Reason: damned auto-mistake, I spend more time correcting than typing!
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