Quote:
Originally Posted by rayhigh
Except this is brand new and arrived defective. Just arrived days ago. A completely different circumstance than days away from an expiring warranty.
So what if they keep sending me defective ones? At 10 bucks a pop pretty soon I'll have paid double.
If they don't give me satisfaction, I'll take It up with my credit card company. If that doesn't work, I'll keep after them night and day on social media and anywhere else I can think of.
I own four of their devices and I like them except for the defective one. If they want to piss off a loyal customer and make a stubborn enemy who will post crap about them 50 times a day from 20 different accounts on twitter and Facebook using automated scripts, so be it. I'm not a Kindle fan but whenever I've had a problem with anything I've bought from Amazon, Apple, or, for that matter, any other retailer large or small on the net, they have paid shipping. Kobo are acting like fourth rate, slimy salesmen with no regard for their customers. Nope, I'm not gonna take it lying down. Kobo will fail if this is how they treat their customers.
Oh, and of course the BBB has tons of complaints against Kobo: http://www.bbb.org/kitchener/busines...483/complaints Looks like I'll be adding one soon. |
I think attitude can affect the outcome here. Listening to the folks who have an easy time with Customer Support, we all seem to have a few things in common:
* not sweating the little things
* not getting our knickers in a twist easily. for instance: yes, they make you go through lots of form questions to get your answer. i just answered them and waited for the next set a day later. some people get really upset to not get a quick final answer.
i suspect you'll get faster, better results asking nicely rather than waging a war against Kobo. If you start screaming about how you'll switch to Kindle and Kobo's horrible, they'll probably be glad to see you go.
You have a valid point, that you should not pay for postage. When the new one arrives, then ask them for a prepaid label. Done. No muss, no fuss.
No reason to get emotional (or "pissed off" as you say) about it.