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Creating automated scripts is not, in my opinion, the mature way to work through this process.
1) Contact them again and chat with them - calmly.
2) If there is no satisfaction from the first course (#1), then you may wish to send it back and contact your credit card company and get the sale removed and the money back in your account.
I totally agree with you that they have an ethical right to pay for this shipping.
My advice, however [again] is to calm down and challenge their behavior - and to be better than they are.
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